As a Support Intern, you will play a crucial role in managing candidate/customer communications, verifying documentation, and ensuring that all candidate/customer interactions are handled with professionalism and empathy. Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.
Be a candidate/customer champion, addressing inquiries and resolving issues via email or chat.
Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
Educate candidates/customers on the documentation process, providing guidance and support to ensure they understand the requirements.
Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
Create and maintain support documentation to streamline common and recurring questions.
Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Weeks 1 & 2
Learn our communication style and the tools we use. Get familiar with our processes by handling 10 candidate inquiries daily.
Weeks 3 & 4
Delve deeper into document verification and aim to process 30 documents per day. Develop a solid understanding of candidate support operations and work towards handling 50 documents daily.
Week 5
Gain independence in managing candidate emails and contribute significantly to clearing the team's tasks.
High Agency: You take initiative, make decisions, and tackle challenges proactively.
Communication Champion: You communicate with clarity, professionalism, and empathy.
Detail Detective: You have a keen eye for detail and excel at solving problems.
Tech Savvy: You are comfortable with Google Sheets and eager to learn new software tools.
Team Player: You collaborate enthusiastically and are always eager to learn and grow.
1st Shift – 9:30 AM to 6:30 PM
2nd Shift – 12:30 PM to 9:30 PM
The candidate will be required to work in either shift based on business requirements. We have rotational shifts and the shift timings could evolve depending on business requirements.
Strong written and verbal communication skills.
Basic understanding of customer support and/or candidate management.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
This is a full-time internship opportunity. Expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 6–9 months.
Shift Structure
6-Day Workweek: You’ll work six days a week Monday to Saturday/Sunday depending on the shift details.
Work Hours: 9 hours a day with a 1-hour break.
Health Insurance of ₹4,00,000 covering self, children, and spouse.
Unlimited free tele-doctor consultations across 15 specialities, including mental health, for you and your family.
Work from anywhere — no location preference. Team members are spread across 85 cities.
Learn More About Springworks