As the Store Manager at Giva, you will be instrumental in driving the overall success of the store by ensuring a high level of customer satisfaction, effective team management, and streamlined operational processes. Your leadership will contribute to the brand’s reputation and profitability, while you oversee day-to-day operations in a fast-paced retail environment.
Lead and manage the store team to deliver exceptional customer service, fostering an environment of teamwork and accountability.
Develop and implement sales strategies to meet and exceed store performance targets.
Monitor and analyze financial metrics and sales data to inform decision-making and identify opportunities for growth.
Ensure that store operations adhere to company policies and procedures, optimizing workflow and efficiency.
Maintain inventory levels and control stock management processes to minimize shrinkage and maximize product availability.
Conduct regular staff training sessions to enhance product knowledge and improve selling techniques.
Oversee visual merchandising and store presentation to ensure alignment with Giva's branding standards.
Build and maintain relationships with customers, addressing inquiries and resolving complaints in a professional manner.
Report to upper management and provide feedback on store performance and staff development.
Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
A minimum of years experience in retail management or a similar role.
Strong leadership skills with the ability to motivate and manage a diverse team.
Proficient in using retail management software and point-of-sale systems.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to analyze data and make decisions based on metrics.
Leadership and Team Management
Sales and Marketing Strategies
Inventory Management
Customer Relationship Management
Financial Analysis and Reporting
If you are passionate about the jewellery industry and possess the skills to lead a dynamic team while contributing to the growth of Giva, we invite you to apply.