The HR Business Partner (HRBP) – Retail is responsible for aligning HR strategies with retail operations to support business objectives. This role partners closely with retail leadership and store managers to drive workforce planning, performance management, employee engagement, talent development, and HR compliance across the retail network.
Collaborate with retail leaders to forecast staffing needs and ensure timely hiring for stores.
Partner with Talent Acquisition to attract, interview, and onboard high-quality candidates.
Support manpower planning to optimize store productivity and labor costs.
Guide store managers through goal-setting, mid-year and annual performance reviews.
Coach managers on feedback, performance improvement plans, and employee development.
Monitor performance indicators and advise on actions to enhance team performance.
Act as a trusted advisor for store leaders and employees on HR-related matters.
Manage employee relations issues with fairness, compliance, and risk awareness.
Drive engagement activities, recognition programs, and improvement of workplace culture.
Identify skill gaps across retail teams and collaborate with L&D to provide solutions.
Support training initiatives including leadership development for store managers.
Facilitate HR workshops (e.g., labor law, leadership, communication).
Ensure adherence to labor laws, company policies, and retail-specific compliance requirements.
Execute HR processes such as promotions, transfers, disciplinary actions, and contract administration.
Track HR metrics (turnover, absenteeism, hiring, training completion) and provide insights to management.
Analyze retail workforce trends and provide data-driven recommendations.
Partner with retail leadership on organizational changes, store openings, and restructures.
Champion HR initiatives that support customer experience, productivity, and business growth.
Bachelor’s degree in Human Resources, Business Administration, or related field.
3–6+ years of HR experience, ideally within retail or multi-site environments.
Strong understanding of labor laws and HR best practices.
Strong business acumen with understanding of retail operations.
Excellent communication and interpersonal skills.
Ability to influence leaders and manage challenging situations.
Problem-solving, critical thinking, and conflict resolution skills.
Ability to work in fast-paced environments and manage multiple priorities.
Proficiency in HRIS systems, data analysis, and reporting.
As the Store Manager at Giva, you will be instrumental in driving the overall success of the store by ensuring a high level of customer satisfaction, effective team management, and streamlined operational processes. Your leadership will contribute to the brand’s reputation and profitability, while you oversee day-to-day operations in a fast-paced retail environment.
Lead and manage the store team to deliver exceptional customer service, fostering an environment of teamwork and accountability.
Develop and implement sales strategies to meet and exceed store performance targets.
Monitor and analyze financial metrics and sales data to inform decision-making and identify opportunities for growth.
Ensure that store operations adhere to company policies and procedures, optimizing workflow and efficiency.
Maintain inventory levels and control stock management processes to minimize shrinkage and maximize product availability.
Conduct regular staff training sessions to enhance product knowledge and improve selling techniques.
Oversee visual merchandising and store presentation to ensure alignment with Giva's branding standards.
Build and maintain relationships with customers, addressing inquiries and resolving complaints in a professional manner.
Report to upper management and provide feedback on store performance and staff development.
Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
A minimum of years experience in retail management or a similar role.
Strong leadership skills with the ability to motivate and manage a diverse team.
Proficient in using retail management software and point-of-sale systems.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to analyze data and make decisions based on metrics.
Leadership and Team Management
Sales and Marketing Strategies
Inventory Management
Customer Relationship Management
Financial Analysis and Reporting
If you are passionate about the jewellery industry and possess the skills to lead a dynamic team while contributing to the growth of Giva, we invite you to apply.
The Retail Trainer is responsible for designing, delivering, and evaluating training programs to enhance the knowledge, skills, and performance of retail staff. This role ensures that employees are equipped to provide excellent customer service, achieve sales targets, and maintain company standards across stores.
Key Responsibilities
Training Delivery
Conduct induction/orientation programs for new retail employees.
Deliver training sessions on sales techniques, customer service, product knowledge, and store operations.
Provide coaching and on-the-job training to retail staff.
Training Design & Development
Create engaging training content, manuals, and e-learning modules.
Customize training materials to align with business needs and retail industry trends.
Performance Monitoring
Assess training effectiveness through feedback, evaluations, and performance improvement.
Work with store managers to identify skill gaps and recommend training solutions.
Operational Support
Support retail staff in achieving sales and customer service KPIs.
Ensure compliance with company policies, processes, and brand standards.
Continuous Improvement
Stay updated with retail industry trends, competitor practices, and training innovations.
Suggest improvements to training programs to enhance employee engagement and productivity.
Key Skills & Competencies
Strong presentation and facilitation skills.
Excellent communication and interpersonal skills.
Knowledge of retail operations, sales processes, and customer service.
Ability to motivate and inspire teams.
Proficient in MS Office and e-learning/training tools.
Strong organizational and time management skills.
Qualifications & Experience
Bachelor’s degree in Business, Retail Management, HR, or related field.
Certification in Training/L&D (preferred).
2–5 years of experience in retail training, sales training, or store operations.
Experience in a retail environment (fashion, FMCG, electronics, etc.) is a plus.
Key Performance Indicators (KPIs)
Training completion and effectiveness scores.
Improvement in sales and customer service metrics post-training.
Employee engagement and retention rates.
Feedback from trainees and store managers.
We are looking for a proactive and detail-oriented Legal Manager to oversee legal and compliance matters within our retail operations. The ideal candidate will provide strategic legal support across commercial, real estate, consumer, employment, and regulatory domains, ensuring legal compliance and minimizing risk while enabling business growth.
Key Responsibilities:
Draft, review, and negotiate contracts including vendor, lease, franchise, and service agreements.
Advise on legal aspects of retail operations—consumer laws, advertising, e-commerce, and promotions.
Draft, review and negotiate agreements and other legal documents, including vendor contracts, retainer contracts, non-disclosure agreements, letters to banks or governmental organisations, etc., to ensure that they (a) are compliant with all applicable laws, (b) incorporate all internal policy requirements and (c) take care of the organisation's interests.
To Organize, manage and control activities related to IP Management: Patent/Trade Mark/Design /Copyright/ searches, drafting, Filing and responses.
Handle legal issues related to store expansion, leasing, and real estate disputes.
Support HR with employment law matters, workplace policies, and dispute resolution.
Ensure compliance with laws relating to consumer rights, data protection, FSSAI, local trade licenses, GST, etc.
Assist the management in identifying the legal risks and unwarranted encumbrances/limitations rooting in a proposed plan of action.
Manage the New Store Opening process (NSO).
Draft and provide timely replies to legal notices.
Work closely and effectively with business teams, and other user functions to provide them legal support and assist them in finalizing routine legal documents to ensure alignment with organizational objectives and risk mitigation.
Manage litigation, notices, and coordinate with external counsel.
Identify potential legal risks and assist in developing mitigation strategies in commercial transactions and business
Work on implementing contract management processes within and outside our CLM platform.
Be the local liaison for and deal with external legal counsels, secretarial teams, and other legal consultants, and be the conduit between the organisation and external legal counsels/legal consultants, keeping in mind that in playing this part, the organisation's best interests shall be taken care of.
Monitor and assist with ensuring compliance with various statutes applicable to the organisation.
Liaise and/or deal with Government and quasi-Government departments, courts, tribunals, etc. as and where required.
Work with external legal counsels on litigation and arbitration matters, if/as and when they arise.
Coordinate with external legal consultants/advocates/law firms on various legal matters.
Monitor changes in laws and regulations affecting the retail sector.
Conduct training and develop internal legal policies to reduce operational risk.
Requirements:
Bachelor’s degree in Law (LLB); LLM is an advantage.
5–8 years of relevant legal experience, preferably in the retail/FMCG/e-commerce sector.
Strong knowledge of contract law, labour law, consumer protection, and retail regulations.
Excellent drafting, negotiation, and communication skills.
Ability to balance legal risks with business priorities.
Preferred Skills:
Experience with retail leasing, franchise agreements, and POS compliance.
Familiarity with regulatory bodies like FSSAI, Legal Metrology, and consumer courts.