As the Store Manager at Giva, you will be instrumental in driving the overall success of the store by ensuring a high level of customer satisfaction, effective team management, and streamlined operational processes. Your leadership will contribute to the brand’s reputation and profitability, while you oversee day-to-day operations in a fast-paced retail environment.
Lead and manage the store team to deliver exceptional customer service, fostering an environment of teamwork and accountability.
Develop and implement sales strategies to meet and exceed store performance targets.
Monitor and analyze financial metrics and sales data to inform decision-making and identify opportunities for growth.
Ensure that store operations adhere to company policies and procedures, optimizing workflow and efficiency.
Maintain inventory levels and control stock management processes to minimize shrinkage and maximize product availability.
Conduct regular staff training sessions to enhance product knowledge and improve selling techniques.
Oversee visual merchandising and store presentation to ensure alignment with Giva's branding standards.
Build and maintain relationships with customers, addressing inquiries and resolving complaints in a professional manner.
Report to upper management and provide feedback on store performance and staff development.
Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
A minimum of years experience in retail management or a similar role.
Strong leadership skills with the ability to motivate and manage a diverse team.
Proficient in using retail management software and point-of-sale systems.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to analyze data and make decisions based on metrics.
Leadership and Team Management
Sales and Marketing Strategies
Inventory Management
Customer Relationship Management
Financial Analysis and Reporting
If you are passionate about the jewellery industry and possess the skills to lead a dynamic team while contributing to the growth of Giva, we invite you to apply.
The Retail Trainer is responsible for designing, delivering, and evaluating training programs to enhance the knowledge, skills, and performance of retail staff. This role ensures that employees are equipped to provide excellent customer service, achieve sales targets, and maintain company standards across stores.
Key Responsibilities
Training Delivery
Conduct induction/orientation programs for new retail employees.
Deliver training sessions on sales techniques, customer service, product knowledge, and store operations.
Provide coaching and on-the-job training to retail staff.
Training Design & Development
Create engaging training content, manuals, and e-learning modules.
Customize training materials to align with business needs and retail industry trends.
Performance Monitoring
Assess training effectiveness through feedback, evaluations, and performance improvement.
Work with store managers to identify skill gaps and recommend training solutions.
Operational Support
Support retail staff in achieving sales and customer service KPIs.
Ensure compliance with company policies, processes, and brand standards.
Continuous Improvement
Stay updated with retail industry trends, competitor practices, and training innovations.
Suggest improvements to training programs to enhance employee engagement and productivity.
Key Skills & Competencies
Strong presentation and facilitation skills.
Excellent communication and interpersonal skills.
Knowledge of retail operations, sales processes, and customer service.
Ability to motivate and inspire teams.
Proficient in MS Office and e-learning/training tools.
Strong organizational and time management skills.
Qualifications & Experience
Bachelor’s degree in Business, Retail Management, HR, or related field.
Certification in Training/L&D (preferred).
2–5 years of experience in retail training, sales training, or store operations.
Experience in a retail environment (fashion, FMCG, electronics, etc.) is a plus.
Key Performance Indicators (KPIs)
Training completion and effectiveness scores.
Improvement in sales and customer service metrics post-training.
Employee engagement and retention rates.
Feedback from trainees and store managers.