Candidate Support Intern Role

As a Candidate Support Intern, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy. Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

Responsibilities

• Be a candidate champion, addressing inquiries and resolving issues via email or chat.

• Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.

• Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.

• Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.

• Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.

• Create and maintain support documentation to streamline common and recurring questions.

• Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.

• Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Your First Month

Weeks 1 & 2

Learn our communication style and the tools we use. Get familiar with our processes by handling 10 candidate inquiries daily.

Weeks 3 & 4

Delve deeper into document verification and aim to process 30 documents per day. Develop a solid understanding of candidate support operations and work towards handling 50 documents daily.

Week 5

Gain independence in managing candidate emails and contribute significantly to clearing the team's tasks.

What We're Looking For

• High Agency: You take initiative, make decisions, and tackle challenges proactively.

• Communication Champion: You communicate with clarity, professionalism, and empathy.

• Detail Detective: You have a keen eye for detail and excel at solving problems.

• Tech Savvy: You are comfortable with Google Sheets and eager to learn new software tools.

• Team Player: You collaborate enthusiastically and are always eager to learn and grow.

Shift Timings

• 1st Shift – 9:30 AM to 6:30 PM

• 2nd Shift – 12:30 PM to 9:30 PM

• The candidate will be required to work in either shift based on business requirements. We have rotational shifts and the shift timings could evolve depending on business requirements.

Requirements

• Strong written and verbal communication skills.

• Basic understanding of customer support and/or candidate management.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

Please Note

• This is a full-time internship opportunity. Expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 6–9 months.

Shift Structure

• 6-Day Workweek: You’ll work six days a week Monday to Saturday.

• Night Shifts & Weekends: Occasionally required. You will be compensated for extra efforts.

• Overtime (OT): OT pay is provided for work on Sundays or night shifts, as per company policy.

• Work Hours: 9 hours a day with a 1-hour break.

Benefits

• Health Insurance of ₹4,00,000 covering self, children, and spouse.

• Unlimited free tele-doctor consultations across 15 specialities, including mental health, for you and your family.

• Learning & development budget up to ₹21,000.

• Remote setup perk of ₹10,000 — yours to keep and use as needed.

• Work from anywhere — no location preference. Team members are spread across 85 cities.

• Earn EngageWith points for recognitions, events, anniversaries, and birthdays, redeemable for rewards.