Operations Specialist- Background Verification at Springworks
Springworks is building the tools and products to enable the era of Remote/Hybrid work and our products have been used by over 350,000+ remote/hybrid employees across 10,000+ organisations and 55+ countries in the last couple of years.
Requirements
About the Job
Springworks is on a mission to build tools and products that power the era of Remote/Hybrid work. Our products are trusted by over 350,000 remote/hybrid employees across 10,000+ organizations in 55+ countries—helping teams work smarter, faster, and more collaboratively.
Our product suite includes:
- SpringVerify: A B2B background verification platform for seamless hiring.
- EngageWith: A recognition platform that fosters vibrant workplace cultures.
Background Verification Specialist
We are looking for a detail-oriented and reliable Background Verification Specialist to join our Employment Verification team. This role involves conducting end-to-end employment background checks to validate candidate information, maintain quality standards, and ensure timely completion of verification tasks. The ideal candidate will be organized, proactive, and thrive in a fast-paced, remote-first environment.
Key Responsibilities
- Conduct employment verifications through various channels (calls, emails, third-party platforms, etc.).
- Liaise with HR departments, reporting managers, or organizations to validate tenure, designation, compensation, and reason for exit.
- Review and validate submitted documents such as offer letters, relieving letters, and payslips.
- Update verification outcomes on internal systems/tools accurately and promptly.
- Escalate discrepancies, red flags, or unresponsive verifications to senior team members or clients, as per SOPs.
- Maintain a strong focus on TAT (Turnaround Time) and quality benchmarks.
- Collaborate with peer teams (education, address, ID verification) for end-to-end case closures.
- Support audit requirements and contribute to process improvement initiatives.
Requirements
- Bachelor's degree in any discipline.
- 0–3 years of experience in background verification or operations (freshers with strong communication skills can apply).
- Excellent verbal and written communication skills in English.
- Strong attention to detail and ability to multitask.
- Proficiency in MS Office/Google Suite and familiarity with CRM or ticketing tools are a plus.
Preferred Qualities
- Prior experience in background verification or recruitment operations.
- Ability to work independently and in a team in a remote setup.
- Familiarity with employment structures across sectors (IT, BPO, manufacturing, etc.) is an advantage.
- Proficiency in using Google Docs, Sheets, and MS Office is a must.
Shift Structure
- 6-Day Workweek: This is a fast-paced work environment where you’ll work six days a week.
- Weekends: As per the shift, you may be required to work on either Saturday or Sunday.
- Rotational Shifts: Willingness to work in rotational shifts (if required).
What We Offer
- A fast-paced, performance-driven work culture.
- Exposure to large-scale, pan-India background verification operations.
- Flexible remote work opportunity.
- Opportunities for growth and learning.
Benefits
- Work from anywhere effortlessly with our remote setup perk: ₹30,000 for furniture and headphones, plus an annual addition of ₹5,000.
- Health scheme that covers physical, mental, and social well-being.
- Learning and growth opportunities through e-learning and additional courses.
- 30 annual paid leave days to relax and recharge.
- Company outings and celebrations to bond and have fun.
- Workation reimbursements to support working while traveling.
- Freedom and flexibility of asynchronous communication.