Job Description

Your Mission as a Customer Success Manager, you'll wear many hats – part planner, part problem-solver, and full-time collaborator. You’ll be the go-to person driving projects from scope to success. Working with cross-functional teams, you’ll ensure our product goals are translated into real-world outcomes – on time and in style. This role is crucial for ensuring smooth Project Delivery and fostering positive Customer Engagement.

🔍 What You’ll Do

• 🎯 Assist in end-to-end project execution – from requirement gathering to rollout, with a strong focus on effective Project Planning and Project Delivery.

• 🧩 Coordinate across product, tech, design, and QA teams to keep deliverables on track.

• 📅 Own timelines, track milestones, and identify blockers before they block.

• 🛠️ Help break down complex problems into actionable tasks and sprint-ready items.

• 📊 Prepare dashboards, status updates, and reports for internal stakeholders.

• 🤝 Be the voice of collaboration – ensure everyone is aligned and informed.

• 💬 Participate in client calls, requirement discussions, and post-launch retrospectives, demonstrating strong Customer Engagement.

✅ What You Bring

• 3–5 years of experience in project coordination or project management, preferably in a product/SaaS environment.

• Strong understanding of Agile/Scrum methodology, with practical experience in Project Planning and Project Delivery.

• Excellent communication, documentation, and interpersonal skills, essential for effective Customer Engagement.

• Proficiency in project tools like JIRA, Trello, Asana, or ClickUp.

• Comfortable juggling multiple priorities with a smile.

• Bonus points if you understand product development lifecycles and have worked with tech teams.

🌟 Why Join Us?

• 🚀 Work on cutting-edge travel products used by global clients.

• 🧠 Learning-first culture.

• 🎉 A team that celebrates wins, birthdays, and brilliant ideas alike.

• 🪴 Flexibility, transparency, and ownership.

✨ Your journey starts here. If you're someone who thrives in structured chaos, loves making things happen, and wants to play a key role in building great products — focusing on seamless Project Planning, efficient Project Delivery, and impactful Customer Engagement — we’d love to hear from you.

Benefits :

NPS

Food Coupon

Medical Insurance

Provident Fund

Gratuity

Marriage Gift cards

Team Lunch & Team Outing

Rewards

Ownership